Get in Touch With Us
Got a question about how we rank the best payout online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page explains how to reach the Online Casinos team, what we can help with, and how quickly you can expect to hear back.
How to Reach the Team
Email is the best way to contact us. Write to [email protected] and a member of the editorial team will read your message personally — we do not rely on automated replies. Include a short summary of what your message is about so we can route it correctly and reply faster. We aim to respond within two working days, though this can stretch slightly during busier periods.
What We Can Help With
We cover online casinos available to US players, with a focus on payout speed, bonus terms, licensing, and banking methods. Common reasons readers get in touch include:
- Questions about our rankings — how we assess payout times, bonus terms, or editorial ratings for the casinos listed on this site.
- Corrections — if a bonus offer, withdrawal limit, or other detail on one of our pages looks out of date, tell us and we will look into it.
- Content suggestions — if there's a topic related to online casinos, real money gaming, or state-level rules you'd like us to cover, we're open to hearing it.
- Partnership or editorial enquiries — if you represent a licensed casino brand or a relevant organisation, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, say so in your message and we will point you toward appropriate support resources.
Before You Write In About a Specific Casino
If your question relates to one of the operators featured on this site — Raging Bull, Ignition, Uptown Aces, Free Spins, Ducky Luck, Slots and Casino, Captain Jack, Zumba Cards, Casino Extreme, or Dream Royale — a few checks can save time on both sides:
- Confirm you meet the minimum gambling age in your state, generally 21, and that the site is accessible where you are physically located.
- Read the bonus terms directly on the operator's own site before contacting us about wagering requirements, expiry dates, or maximum withdrawal caps — these conditions sit with the casino, not with us.
- Check the operator's support channels first for account-specific issues, such as identity verification or a pending withdrawal, since we do not have access to individual player accounts.
We're happy to help explain how bonus structures, RTP, or licensing generally work, but we cannot intervene in a dispute between a player and a casino operator.
What Happens After You Email Us
Your message goes to a real person, not a queue that gets auto-closed. We read it, work out who on the team is best placed to answer, and reply directly. If your enquiry touches on something we've published — a rating, a bonus figure, a payout time — we will check it against our current research before replying, and update the relevant page if a correction is needed.
A Note on Accuracy and Editorial Independence
Online Casinos may earn commission when readers click through to some of the casinos featured on this site. That relationship never decides our rankings or the tone of our reviews. If you believe something we've written is inaccurate or misleading, we want to know — reader feedback is one of the ways we keep our content honest and current. Readers looking for options outside standard UK self-exclusion schemes may also find our page on non-GamStop casinos relevant, though this site's primary focus remains licensed casinos available to US players.
If You Need Support Right Now
If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please don't wait to reach out. Most licensed US operators provide built-in tools — deposit limits, time-outs, and self-exclusion options — accessible directly from your account settings. National support services, including the National Council on Problem Gambling helpline, are also available if you'd rather speak with someone outside the casino itself. Mention this in your email to us if you'd like pointers toward these resources, and we will respond with information rather than a sales pitch.
Thank you for taking the time to read this far. Whether it's a correction, a question about how our reviews work, or something more personal, we'd rather hear from you than have you guess.